eV
elise V

1 reviews | Active since Oct 2015

03 May 2018, 14:32

Horrible service

My Vodacom account went into the arreas on the 1st of February 2018 and I then communicated and paid Vodacom with the promise to pay on the 26th of February. I PAID R1760 and my account due was R1709.03 They still blacklisted me and after several communications my credit is still not removed or cleared although they did not cut my phone or anything.

Horrible service

0
Replies (3)
Vodacom
Vodacom's reply03 May 2018, 16:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 May 2018, 13:49
Official

Dear Elise

Kindly be advised we have been unable to reach you on ***.

We have also sent you an email to *** whereby you may reply in order for us to assist accordingly.

Have a pleasant day further!

Regards,

RJ

Best regards,

Vodacom
Vodacom's reply10 May 2018, 12:19
Official

Dear Elise

Please be advised feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ

Best regards,