HORRIBLE SERVICE

On the 13 Feb i received a call from vodacom offering me the 5gig router at R199.00 per month without any connection fee or other charges. The router was then delivered on the 21 Feb 2018. However i was billed on the 25 Feb for connection fee of R97.00 and pro rata for the data. the data charge is correct but not the connection fee after I asked the agent more than 2 times that no connection will be billed. I then reversed the debit order , and immediately contacted the customer service department advising them that they debited my account incorrectly and a credit should be done, once the credit is done i will pay the pro rata. Nobody from Vodacom contacted me, however i then logged on the webiste and discovered that Vodacom is charging a R100.00 penalty fee for reversing the debit order. WHY SHOULD I PAY IF VODACOM CANT GET THEY BILLING IN ORDER. IF THE ACCOUNT WAS BILLED CORRECTLY THE DEBIT ORDER WOULD HAVE BEEN SUCCESFUL, NO VODACOM WANTS TO MAKE MONEY OUT OF ME FOR CHARGING ME A R100.00 PENALTY FEE. THIS IS ABSURD AND ****************. I NEED URGENT FEEDBACK FROM MANAGEMENT AT VODACOM .AND THE R100.00 REVERSED. I WILL TAKE THIS MATTER UP WITH THE NCR AND THE OMBUDSMAN. YOU GUYS ARE RIDICULOUS.

I CONTACTED YOUR OFFICES AND YOUR SERVICE IS PUTRID.