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Bontle R
1 reviews | Active since Sept 2020
07 Jun 2022, 12:01
horrible service
am soo annoyed with the service am getting from vodacom ,i have changed my method of payment because the debit late ,I've decided to use direct payment which i did the payment via the App and now my line was disconnected because the payment was not reflecting was asked to send the pop which I did send the pop so many times that when i call they advised they did not receive it and the accounts department keeps dropping the line when i try to call them directly or when am being transferred ,it is frustrating because i use my phone to get money to pay the contract ,the service am receiving is horrible i cannot wait to pay it off and move to another service provider
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Replies (2)
Vodacom's replyOfficial
07 Jun 2022, 14:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2022, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Bontle R's updateReviewer Update
08 Jun 2022, 16:59I have sent soo many proof of payments,Patricia Jack received my bank statement and confirmed the payment and that the line will be re opened but still my lime is blocked ,you guys are *********** honestly it is upsetting I cannot use my line for anything,the service is horrible ,I've reached out to all your social media platforms am not being assisted it is really pointless
BR
Bontle R's update08 Jun 2022, 16:59
Reviewer Update
I have sent soo many proof of payments,Patricia Jack received my bank statement and confirmed the payment and that the line will be re opened but still my lime is blocked ,you guys are *********** honestly it is upsetting I cannot use my line for anything,the service is horrible ,I've reached out to all your social media platforms am not being assisted it is really pointless