horrible service

I booked my phone in on the 29th of november 2017 because it suddenly stopped charging and it still under warranty and i received an sms monday about the quote and i wrote here wanted an explanation about the money they want as the phone is still under warranty and i got a response from hello peter that they will call back but until today no one has bothered to call and i called repairs todae they tell me about R2100 i have 2 pay for physical damage which bull **** because evn the person i spoke to fails to explains to me which physical damage and funny party i sent my phone for charging issue thrz no physical damage the screen protector is cracked nd it have nothing to do with them .they must just concentrate on what i brought my phone for which is a charging issue nd am tired of vodacom if they don't fix my phone as it still under warranty ill go to speak out i am gatfol and ill also stop paying