Horrible service

I app**** for a contract from vodacom shop in trade route mall in lenasia and the assistant helping me took 2 and half weeks to complete my application and in that time he could not give me a call to explain to me why its taking so long I had to call them to find out what was going and the response he gave me is that I was approved but not approved he could tell me that I my credit scoring was low and that I can only get a 199 deal and one phone I had to call vodacom a few times to see whats going on and in this time no courtesy call from them to me about why what is taking so long then they had no stock of phones for two weeks we got fed up and went to the vodacom shop upstairs of the mall and they help me quickly got me approved and call me back the same day this is a terrible experience from vodacom shop in trade route mall opposite cell c never again will I go there mtn in trade route gave me two contracts in 1 hours time now that is outstanding service