horrible service

I so hate vodacom right now and i regret even taking a contract with them i paid the acc and they had a nerve of blocking my line i had dead lines,i had e-mails to send, important calls to make but thanks to them this useless network i called them several times and a lady called TEBOGO from accounts said she will send a request it will take 2 to 5 hours but it took for ever, they unblocked my line the following day, so is this how you treat your customers, i really had enough of this network i missed my important things because of your staff who don't do their jobs they busy transferring me around the customer care department i had to make numerous calls with the duration of more than 20minutes without them resolving the issue,i called ********** the whole day it doesn't go through it gives me a stupid option that i must leave the number they will call me back but no one called back