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Pravek P

1 reviews | Active since Sept 2017

29 Sept 2017, 13:52

Horrible service

I have been emailing vodacom customer care for the past month to sort out a sms data notification issue. Im recieving sms notifications for another vodacom number. The keep telling me its fixed but im still getting these messages. They are so useless. They cant fix this

0
Replies (5)
Vodacom
Vodacom's reply29 Sept 2017, 15:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

PP
Pravek P's update29 Sept 2017, 16:50
Reviewer Update
Its already been assigned to sheryl moodley ( executive client laison) for resolution. Customer care and social media are a waste of space
PP
Pravek P's update29 Sept 2017, 18:02
Reviewer Update
EC-0C0L-2C10OM. This is the ref number that was given today. I would appreciate it if you can track the progress. Iv been with vodacom for over 10 years and its the first time i recieved such terrible service. Yourll should make these kinds of things DIY
Vodacom
Vodacom's reply02 Oct 2017, 13:59
Official

Dear Pravek

Kindly be advised our record reflects that feedback has been provided as per Sheryl Moodley.

Regards,

RJ

Best regards,

PP
Pravek P's update02 Oct 2017, 14:16
Reviewer Update
Thank you, i will change my ratings here after a few weeks until im sure the problem has been sorted