cM
celumusa M

1 reviews | Active since Aug 2017

22 Aug 2017, 16:33

Horrible service

I signed, in September 2016, for two additional lines of R200 each. The connection of the lines only took place in December 2016 while my money was deducted from September 2016.

Instead of connecting teh two lines, extra lines not contarcted for were connected and i dont make use of the lines yet i get billed.

I had to go to Game Rosebank several times, each time being given new sim cards.

The consultant at Rosebank Game phones me once every 3 months promising that the matter will be rectified and followed by a re-imbur*****t. THis NEVER materialised, its almost a year since this matter started.

Horrible Service!!!

0
Replies (2)
Vodacom
Vodacom's reply23 Aug 2017, 06:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

cM
celumusa M's update28 Aug 2017, 13:50
Reviewer Update
Hello vodacom, I am still waiting for your call! Kind regards