Horrible service

i've had to walk into a vodacom outlet 4 times for 1 issue.<br> First, I took it in for repairs, it came back worse.<br> Second, took it in again for the same repair and was told it could not be fixed<br> Third, came in to fill the insurance claim and 2 weeks later nothing was said about my claim (and my phone is insured u Vodacom)<br> Fourth time I have to follow up on what's is happening and I'm told my claim could have been misplaced but they found it<br> <br> Now I have to return for the fifth time to choose a phone and pay my excess. This is ridiculous, Vodacom is so mismanaged. No one even apologized for the inconvenience.