Horrible service

I recently renewed my data contract with Vodacom and i was told during the call that i could terminate the contract at any time. 2 months later I called to cancel the contract as i could no longer afford the monthly amount due to unemployment and i was told by a very rude manager that i have a 24 months contract and i must make means to pay otherwise I will be blacklisted. I pleaded with her to listen to the recording atleast because i was told it is a flexible contract, now i have to pay a contract i don't need while i cannot afford food for my family. Such policies even during COVID where people are loosing jobs every day, i'm dissapointed to say the least. On top of that they are deducting more than what we agreed on.