Horrible service

hi i ordered device from vodacom. I couldn't be there to receive it, so asked that they do a 3rd party reciepient for the shipment. I have not received any feedback and what's worse its that getting through to an agent is the worst. After a few mins of waiting, my call finally got picked up. however, the agent on the other end just kept quiet. I could hear them talking in the back. I'm so unhappy Vodacom. Im trying to cancel, but i can't get through to anyone.