Horrible service,

the service i received from vodacom today was absurd to say the least.I called the call centre as my phone was soft locked and i couldn't do anything with my phone.I called the first time at about 18H00 and a lady attempted to help me, i received a notification saying i had increased my call limit. also i had bought 250 mg, i did not get a notification for the 250 mg.I waited three hours and called again seeing my phone was still locked and got through to noxolo vuma, she said to me she could see the 205mgs on the system and the call limit was still pending, she said she does not understand why this was happening. this to me was funny as i had not received the mg notification but she said it appears and i got a notification for the increased call limit which was also not in my phone.the lady said i must hang up she will come back to me. At ten seeing that that she hadn't come back to me i called the 111 number again and asked another lady to assist and she said she and the technicians cannot help me i must wait for 2 more hours as i was going to receive my monthly package anyway.I pay vodacom for a service not to be told to wait hours cos my bundle is coming ANYWAY.HATE IT.