Horrible service

I called vodacom yesterday as my number had been deleted off the system. A consultant from the accounts department said that has happened to a number of Nashua mobile clients and i need to go to a vodacom store to present my bank stats and get a new sim card which i would not be charged for. I got the sim card and was told to pay for it to which i objected as i was told that it would be free of charge. I then called the accounts department and suddenly the story changed and i was told i need to pay for it. I do not see why i should have to pay for an inconvenience which i was caused. My number is deleted and i am not at fault yet i must be charged for their mistake? I find that absolutely ridiculous and to top it off, both the consultants at the store and at the call center are rude and refused that i speak to a superior. i find this service absolutely terrible <br>