Horrible service

Been one and 1/2 month since we sent my son's phone in for repair to the screen. I have still not received it back. No communication, this is the 2nd Hello Peter I submit and after the 1st one everyone at Vodacom called me and gave me lots of job numbers but now nothing. No phone and not calls either. What am I to do?? When it comes to paying the bill they will definitely ask me to pay and no consideration will be given to the fact that we were without the phone for this period.<br> <br> ii don't even know where the phone is and my son is leaving tomorrow for Namibia and wont have a phone to contact him.<br> <br> Horrible.