BV
BC V

1 reviews | Active since Dec 2017

08 Dec 2020, 09:48

HORRIBLE SERVICE

My mother a 74 year old pensioner had a dual sim card when my dad was still alive , vodacom has disconnected both the original number and the dual sim number by mistake - every time we call in the 082135 number says the number does not exist - we now have a 74 widowed pensioner that is a heart suffeer stuck at home with no contact with her family in a emergency - ARE YOU NOT THE BIGGEST SERVICE PROVIDER IN SOUTH AFRICA . BUT FOR SURE WITH THE MOST UNTRAINED STAFF, WHEN WE CALLED IN ON THE 082135 NUMBER VODACOM ADMITTED TO MAKING A MISTAKE AND THAT IT WILL TAKE 24-48 HOURS TO RECTIFY . THIS IS NOW A WEEK LATER - STILL NOTHING HAS BEEN DONE WHAT THE HELL GUYS YOU UTTER LACK OF SERVICE ASTOUNDS ME MY NUMBER IS *** I WANT THIS SORTED OUT NO LATER THAN TOMOROW OR IM GOING TO THE NATIONAL NEWS PAPER AS WELL AS THE BETTER BUSINESS BURO

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2020, 11:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team