Horrible service

I have had a bad experience with Vodacom in Standerton, Mpumalanga Province.

July 2019 I took a contract for a phone and router. Beginning of February 2020 I took the router back to Vodacom-Standerton where I took the initial contract. The router had a charging problem. A week later I was given a new router in a sealed box. When I got home, the “new” router was giving me the same problem. I took it back and till today (14 December 2020). When I went back to the store, the gentleman helping me (Sihle) gave me an old router with scratched and dirty which isn’t what I had given in February, when I tried to talk to me he said “I don’t have all the answers I’m just a middle man” I ended up calling the so-called technicians where the router was sent for repairs and they say they sent it to the store funny enough it isn’t in my possession yet I am paying every month