KB
Kavesh B
1 reviews | Active since Mar 2009
15 Nov 2019, 23:50
Horrible Service
Every few months I have a problem with Vodacom especially with their billing system, I pay my monthly subscriptions for each contract but Vodacom adds more additional fee which are fabricated and tried to debit my account for these transactions. They admitted to their fault but still maintain I owe them more than I am paying, eg. If i have a contract for R100 airtime, how can you bill me R400. Please catch a wake up and none of the 5 consultants I've spoken to were unable to assist me, one if said I'm sarcastic and I should come to Voda World to attempt to resolve the issue. All I can say is SH*T service from Vodacom.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
17 Nov 2019, 13:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply17 Nov 2019, 13:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Nov 2019, 14:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply21 Nov 2019, 14:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
KB
Kavesh B's updateReviewer Update
21 Nov 2019, 15:14Query is far from resolved so please get yoir facts straight or is thay how vodacom does business?
KB
Kavesh B's update21 Nov 2019, 15:14
Reviewer Update
Query is far from resolved so please get yoir facts straight or is thay how vodacom does business?
KB
Kavesh B's updateReviewer Update
21 Nov 2019, 15:15Your* that*
KB
Kavesh B's update21 Nov 2019, 15:15
Reviewer Update
Your* that*
KB
Kavesh B's updateReviewer Update
23 Nov 2019, 01:24Btw I was sent a DM from twitter which must be a lie as I didn't see anything, no mail in junk mail, no blocked emails, you are welcome to phone my ISP to see IF the email was sent.
I am not paying a single sent over and above my monthly contracts amount.
I am not paying a single sent over and above my monthly contracts amount.
KB
Kavesh B's update23 Nov 2019, 01:24
Reviewer Update
Btw I was sent a DM from twitter which must be a lie as I didn't see anything, no mail in junk mail, no blocked emails, you are welcome to phone my ISP to see IF the email was sent.
I am not paying a single sent over and above my monthly contracts amount.
I am not paying a single sent over and above my monthly contracts amount.