Horrible service

Took out a Vodacom contract last year, and I fell behind with payment due to personal reasons which resulted to the phone being locked, I did however make payment last year in October and I made contact with Vodacom to assist me with the locked phone and they said that the phone is unlocked on their side and they do not know why it’s locked on my side, I was then told to go to a Vodacom store to have it looked at and they just told me to buy data and the phone would be unlocked. The phone remained locked and I called Vodacom back and they told me to take the phone to Samsung to have it unlocked, however Samsung will charge me R510 to have the phone unlocked which I refuse to pay as I am not the one who locked the phone, I haven’t made any payments as the phone is still lock and no matter how many times you call them to escalate the matter it’s still the same, it’s been a little over 3 months and I just left the phone as it is pointless to pay for something that is clearly defective.