Horrible service

Yesterday (30 Jan 2020) I went to change my voice plan at the Grove Mall in Pretoria, to migrate from RED VIP to another Red Plan which includes 800 minutes per month and 2gb (top up). The lady who assisted me told me that this will take effect as of the 1st Feb and I still have to pay penalties of about +-R700 for downgrading, even though i told the lady that I was retrechend hence the changes to my plan. I did not want to argue with her since she is just implementing Vodacom's policies - that's her job. Today, 31st Jan - to my horror, I am unable to make calls and i get a message that says "i have reached my call limit". I thought the changes were only suppose to take effect on the 1st Feb, and even if the migration plan has already taken place - why is it that I am unable to make calls? I did not cancel my plan - I just migrated. it gives me so much great pleasure to know that my contract will be ending in August 2020 and I have no desire of ever renewing anything with Vodacom. Even though I was a RED VIP the service was nothing spectacular. I think it is time we part ways - and let me deal with a new service provider with new problems. I have always been a good client and have never ever missed any of my payments. You treat your clients like they don't mean anything to you.