CP
Candice P
1 reviews | Active since Jan 2014
21 Dec 2024, 13:51
HORRIBLE SERVICE
I AM COMPLETELY ANNOYED AT THE RIDICULOUS SERVICE FROM CELLUCITY - I HAVE ASKED ON MULTIPLE OCCASSIONS WHEN I CAN CANCEL A VODA CONTRACT AND WAS TOLD IN APRIL AND NOVEMBER BY THEIR CONSULTANT, THAT I CAN GIVE 30 DAY NOTICE IN DECEMBER 2024 FOR CANCELLATION IN JANUARY 2025- NOW I AM GETTING A DIFFERENT STORY - COMPLETELY UNACCEPTABLE ! AND COPY PASTE APOLOGIES ARE NOT GONNA FLY FOR THIS INCOMPETENCE ! I HAVE BEEN WAITING LIKE AN IDIOT ALL YEAR TO CANCEL THIS DARN THING
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Replies (7)0
Replies (7)
Vodacom's replyOfficial
22 Dec 2024, 12:33 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Dec 2024, 12:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
CP
Candice P's updateReviewer Update
21 May 2025, 19:13Right , SO AFTER ENDLESS FIGHTING WITH CELLUCITY AND GETTING NO FEEDBACK OR ACCOUNTABILITY , I GAVE IN AND CONTINUED TO PAY FOR THIS CONTRACT ENDING IN JUNE , APPARENTLY - NOW CANCELLATIONS ARE TELLING ME THE CONTRACT ENDS IN OCTOBER ! THIS I WILL NOT ACCEPT AND DEBIT ORDERS WILL BE BLOCKED FROM END JUNE ! I THEN CALL AND THE NTOKOZO TELLS ME HE WILL LOG A QUERY FOR THE DATE TO BE FIXED TO END JUNE , HENCE ME GIVING MY 1 MONTH NOTICE NOW AND ADVISES I CALL BACK THIS WEEK - I CALL BACK YESTERDAY-CANNOT GET THRU- I CALL TODAY THEY PROMISE ME HE WILL CALL ME RIGHT BACK , AFTER WAITING IN MY CAR FOR 30MINS I GAVE UP - NO CALL , NO FEEDBACK . I HAVE HAD IT WITH VODACOM AND CELLUCITY AND THIS ISSUE BETTER BE RESOLVED . I DONT CARE HOW BUT JUNE WILL BE THE VERY LAST PAYMENT I MAKE TO YOU. YOUR SERVICE IS SO GREAT WHEN YOU WANT TO MAKE A SALE BUT CANCELLING IS AN ABSOLUTE NIGHTMARE !!!!!!!!!!!!!!!!!! SOMEONE BETTER CALL ME AND ASSURE ME THIS WILL GET RESOLVED OR I AM REPORTING VODACOM TO THE OMBUDSMAN , I AM AVAILABLE WEEKDAYS 11AM OR 3PM ONLY !!!!!!!
CP
Candice P's update21 May 2025, 19:13
Reviewer Update
Right , SO AFTER ENDLESS FIGHTING WITH CELLUCITY AND GETTING NO FEEDBACK OR ACCOUNTABILITY , I GAVE IN AND CONTINUED TO PAY FOR THIS CONTRACT ENDING IN JUNE , APPARENTLY - NOW CANCELLATIONS ARE TELLING ME THE CONTRACT ENDS IN OCTOBER ! THIS I WILL NOT ACCEPT AND DEBIT ORDERS WILL BE BLOCKED FROM END JUNE ! I THEN CALL AND THE NTOKOZO TELLS ME HE WILL LOG A QUERY FOR THE DATE TO BE FIXED TO END JUNE , HENCE ME GIVING MY 1 MONTH NOTICE NOW AND ADVISES I CALL BACK THIS WEEK - I CALL BACK YESTERDAY-CANNOT GET THRU- I CALL TODAY THEY PROMISE ME HE WILL CALL ME RIGHT BACK , AFTER WAITING IN MY CAR FOR 30MINS I GAVE UP - NO CALL , NO FEEDBACK . I HAVE HAD IT WITH VODACOM AND CELLUCITY AND THIS ISSUE BETTER BE RESOLVED . I DONT CARE HOW BUT JUNE WILL BE THE VERY LAST PAYMENT I MAKE TO YOU. YOUR SERVICE IS SO GREAT WHEN YOU WANT TO MAKE A SALE BUT CANCELLING IS AN ABSOLUTE NIGHTMARE !!!!!!!!!!!!!!!!!! SOMEONE BETTER CALL ME AND ASSURE ME THIS WILL GET RESOLVED OR I AM REPORTING VODACOM TO THE OMBUDSMAN , I AM AVAILABLE WEEKDAYS 11AM OR 3PM ONLY !!!!!!!
CP
Candice P's updateReviewer Update
27 May 2025, 16:28I CLEARLY STATED WHEN I AM AVAILABLE FOR CALLS ,NO ONE CALLED AT THOSE TIMES ! I RESPONDED TO THE EMAIL - NO RESPONSE - I DONT CARE WHAT YOU PEOPLE DO , JUNE WILL BE MY LAST PAYMENT AND I WILL BLOCK ANY ATTEMPT TO DEBIT AFTER THAT . YOUR SERVICE IS ABSOLUTELY PATHETIC , QUICK TO MAKE A SALE BUT YOUR AFTER SALES IS HORRIBLE !
CP
Candice P's update27 May 2025, 16:28
Reviewer Update
I CLEARLY STATED WHEN I AM AVAILABLE FOR CALLS ,NO ONE CALLED AT THOSE TIMES ! I RESPONDED TO THE EMAIL - NO RESPONSE - I DONT CARE WHAT YOU PEOPLE DO , JUNE WILL BE MY LAST PAYMENT AND I WILL BLOCK ANY ATTEMPT TO DEBIT AFTER THAT . YOUR SERVICE IS ABSOLUTELY PATHETIC , QUICK TO MAKE A SALE BUT YOUR AFTER SALES IS HORRIBLE !
CP
Candice P's updateReviewer Update
02 Jun 2025, 18:44STILL NO RESPONSE ¡!!!!!!!!
CP
Candice P's update02 Jun 2025, 18:44
Reviewer Update
STILL NO RESPONSE ¡!!!!!!!!
CP
Candice P's updateReviewer Update
02 Jun 2025, 18:461. WHY DO U APPARENTLY CALL WHEN I CLEARLY STATED MY AVAILABILITY
2. I REP**** TO THE EMAIL MULTIPLE TIMES AND NO ONE BOTHERED TO GET BACK TO ME
2. I REP**** TO THE EMAIL MULTIPLE TIMES AND NO ONE BOTHERED TO GET BACK TO ME
CP
Candice P's update02 Jun 2025, 18:46
Reviewer Update
1. WHY DO U APPARENTLY CALL WHEN I CLEARLY STATED MY AVAILABILITY
2. I REP**** TO THE EMAIL MULTIPLE TIMES AND NO ONE BOTHERED TO GET BACK TO ME
2. I REP**** TO THE EMAIL MULTIPLE TIMES AND NO ONE BOTHERED TO GET BACK TO ME
CP
Candice P's updateReviewer Update
07 Jun 2025, 14:30this number : ***
Contract Term Date 2025-10-28
will i be charge for this as this sim isnt being used at all . I'm not even aware of this sim ever being used by my father - is this number still active ? please confirm
will i still be debited end June for the *** number ? R423
Contract Term Date 2025-10-28
will i be charge for this as this sim isnt being used at all . I'm not even aware of this sim ever being used by my father - is this number still active ? please confirm
will i still be debited end June for the *** number ? R423
CP
Candice P's update07 Jun 2025, 14:30
Reviewer Update
this number : ***
Contract Term Date 2025-10-28
will i be charge for this as this sim isnt being used at all . I'm not even aware of this sim ever being used by my father - is this number still active ? please confirm
will i still be debited end June for the *** number ? R423
Contract Term Date 2025-10-28
will i be charge for this as this sim isnt being used at all . I'm not even aware of this sim ever being used by my father - is this number still active ? please confirm
will i still be debited end June for the *** number ? R423
CP
Candice P's updateReviewer Update
22 Jul 2025, 08:18RIGHT SO FOR 2 MONTHS I HAVE BEEN WAITING FOR FEEDBACK AND A RESPONSE TO MY EMAILS AND HAVE RECEIVED ABSOLUTE SILENCE. WHICH TELLS ME THAT YOU HAVE SOMETHING TO HIDE BECAUSE IF YOU DIDNT YOU WOULD GIVE ME THE INFORMATION I REQUESTED . I WAS TOLD MY CONTRACT IS CANCELLED NOW BUT APPARENTLY I WILL BE CHARGED TILL OCTOBER FOR A PROMOTIONAL SIM CARD NOT EVEN IN USE, SO I ASKED FOR PROOF THAT STATES THAT CONTRACTS EXCEED 3 YEARS AND PROOF WHICH STATES THAT A PROMOTIONAL SIM IS CHARGED EVEN BEYOND THE ACTUAL CONTRACT . I HAVE RECEIVED NEITHER A RESPONSE , NOR PROOF AS I NEED THIS TO TAKE FURTHER ACTION . I AM TELLING YOU NOW I WILL NOT STOP THIS AND BE WARNED IF I GWT DEBITED END JULY I WILL BECOME YOUR WORST NIGHTMARE . I HAVE HAD IT WITH VODACOM
CP
Candice P's update22 Jul 2025, 08:18
Reviewer Update
RIGHT SO FOR 2 MONTHS I HAVE BEEN WAITING FOR FEEDBACK AND A RESPONSE TO MY EMAILS AND HAVE RECEIVED ABSOLUTE SILENCE. WHICH TELLS ME THAT YOU HAVE SOMETHING TO HIDE BECAUSE IF YOU DIDNT YOU WOULD GIVE ME THE INFORMATION I REQUESTED . I WAS TOLD MY CONTRACT IS CANCELLED NOW BUT APPARENTLY I WILL BE CHARGED TILL OCTOBER FOR A PROMOTIONAL SIM CARD NOT EVEN IN USE, SO I ASKED FOR PROOF THAT STATES THAT CONTRACTS EXCEED 3 YEARS AND PROOF WHICH STATES THAT A PROMOTIONAL SIM IS CHARGED EVEN BEYOND THE ACTUAL CONTRACT . I HAVE RECEIVED NEITHER A RESPONSE , NOR PROOF AS I NEED THIS TO TAKE FURTHER ACTION . I AM TELLING YOU NOW I WILL NOT STOP THIS AND BE WARNED IF I GWT DEBITED END JULY I WILL BECOME YOUR WORST NIGHTMARE . I HAVE HAD IT WITH VODACOM