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Janidean S

1 reviews | Active since Aug 2020

02 Aug 2021, 12:50

Horrible Service

I app**** for a contract for the first time on the 27th of July. The consultant never told me that the device is out of stock. I followed up several times and another consultant told me that stock will arrive Friday the 30th. Today i called to follow up as vodacom never communicate with their new customers and was told they dont know when stock will arrive and they cant give me a time frame when i will receive my phone. After several calls and the last was a call to cancel the application, I was promised a call back from the consultant that did my initial application and still no calls has been received. The call center blocked my number and i cannot do follow ups or cancel. Please cancel this application i would rather apply with a different service provider.

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Replies (1)
Vodacom
Vodacom's reply02 Aug 2021, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team