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Siphokazi T
1 reviews | Active since Sept 2025
31 Jan 2026, 08:53
Horrible service
At this point I think Vodacom doesn’t care about their clients. Why must we always come to hellopeter just to get a call to speak to someone? Why is your IVR not catering to every service that you offer and most importantly why can’t it refer me to an agent when it cannot locate the service I need? Its been 5 horrible days of bad network and I am working from home. Buying data while I pay for WiFi is definitely not something I want to do. Fix this now Vodacom!!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Feb 2026, 07:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Feb 2026, 07:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Siphokazi T's updateReviewer Update
01 Feb 2026, 14:13The lady that called me said I should reboot my router for 5 minutes and I did. There’s still no change and I had to buy data. On top of that she said she would call me back shortly. It has been over an hour waiting for a call. What baffled me the most is that she said the only ways to get assistance from Vodacom is if I write here or social media. I don’t have social media and will not create one because of Vodacoms incompetence! I need this issue sorted out so I can resume working. This is my job on the line and my money that is being taken without services being provided.
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Siphokazi T's update01 Feb 2026, 14:13
Reviewer Update
The lady that called me said I should reboot my router for 5 minutes and I did. There’s still no change and I had to buy data. On top of that she said she would call me back shortly. It has been over an hour waiting for a call. What baffled me the most is that she said the only ways to get assistance from Vodacom is if I write here or social media. I don’t have social media and will not create one because of Vodacoms incompetence! I need this issue sorted out so I can resume working. This is my job on the line and my money that is being taken without services being provided.
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Siphokazi T's updateReviewer Update
01 Feb 2026, 14:14The issue remains unresolved.
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Siphokazi T's update01 Feb 2026, 14:14
Reviewer Update
The issue remains unresolved.
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Siphokazi T's updateReviewer Update
14 Apr 2026, 11:23I am back here, I have tried going instore. They gave me accounts number. I spoke to a lady named Thandeka who instead of transferring me to billing department sent me back to the line. I am extremely exhausted by the ********** experience I am getting from you guys. Can someone,since you guys prefer being contacted via hellopeter call me to cancel this contract, I am done with this service!!!
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Siphokazi T's update14 Apr 2026, 11:23
Reviewer Update
I am back here, I have tried going instore. They gave me accounts number. I spoke to a lady named Thandeka who instead of transferring me to billing department sent me back to the line. I am extremely exhausted by the ********** experience I am getting from you guys. Can someone,since you guys prefer being contacted via hellopeter call me to cancel this contract, I am done with this service!!!