1 reviews | Active since Mar 2017

22 Mar 2017, 18:45

Horrible Service - 0.0 Stars

<p>Vodacom cancellation department needs to inform clients when cancelling your contract and migrating to prepaid your airtime will fall away. Only was told this now when phoning to enquire why my airtime R600/R700 is no longer available. You pay your account every month and paid for the airtime as well. The consultant is just like sorry you where not informed about this. So Vodacom just pocket the whole amount??????!!!!!!! I will never ever buy any product from Vodacom again!!!! Bad bad bad service!</p>

0
Replies (3)
Vodacom
Vodacom's reply23 Mar 2017, 07:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Mar 2017, 09:19
Official

Dear Client

I understand your concerns and will liaise with my manager in order to resolve this matter.

Kind regards

RJ

Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Mar 2017, 09:28
Official

Dear Client

I responded to you via SMS with feedback.

Kind regards

RJ

Vodacom Consumer Website Team