horrible servce

About 3 weeks ago i ordered a cellphone online, after which Vodacom failed to deliver for reasons known to them and i therefore cancelled after being sent from pillar to post and waiting endlessly on the phone waiting to speak to a relevant agent/department. I cancelled the contract on 26/08/2015. On Saturday i went to a walk-in Vodacom store still in pursuit of another cellphone contract but was shocked to be told that i could not have another contract because i had 2 contracts with them already! The last i checked i had cancelled the 2nd contract because vodacom had failed to deliver as promised.....what annoyed me the most was not only did they say the contract was still pending, they say its been activated yet i hadn't even received the phone AND now the very phone i do not have is blocking me from getting another phone. I spent at least 2hrs at the Eastgate vodacom being shunted from dept to dept trying to sort out this mess but in vain...till today i still don't have the phone and don't know what my contract status is with them, yet i thought that contract was cancelled on 26/08/15 and was even given the ref as confirmation!<br> <br>