SL
Sarel L

1 reviews | Active since Jan 2017

09 Dec 2021, 11:50

Horrible purchase experience at vodacom store app

Horrible purchase experience at Vodacom store app, First I had to call 3 different departments at Vodacom to get the reference number that the black Friday app deals on the mobile app are in the rewards department. after all that frustration they confirmed a delivery, they delivered a voucher that will be fulfilled by Digital planet. What a **** show of a company Digital Planet. they are completely brain dead and cont deliver a service, keep postponing delivery dates. their whats app business experience is horrible and their call center!! I am not going to buy from Vodacom store ever again!

So disappointed spending so much money and having nothing for it. been weeks now.

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Replies (1)
Vodacom
Vodacom's reply09 Dec 2021, 14:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team