TB
Tevin B

1 reviews | Active since Dec 2020

22 Dec 2020, 16:58

Horrible provider

Vodacom is a pathetic excuse of a service provider. They don't even earn the star I'm forced to give them to write this review. I have made countless calls, sent countless emails, and have even come here to a public platform to complain about service delivery, only to be met with more generic responses about "someone getting back to you". This of course never happens. Over a month now with fibre installed at my place, not receiving my line speed from day one. Complaining and sending screenshots only meet with responses about someone going to contact me. Vodacom actually have the nerve to invoice you, knowing full well the shi**y service that they are providing. Of course Vodacom would add pro rata for the extra bit last month but find it completely ethical to bill me for a 100mb line when all I have gotten is barely 8mb. I would like to recommend any other service provider to everyone seeking fibre, these guys are not worth all the hype they pitch to get you to sign up, hopefully this can save someone some serious headaches. Reality is that Vodacom simply don't care about the customer. I will leave this here for now, I can't wait to tend to me next "someone will contact you" email.

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Replies (1)
Vodacom
Vodacom's reply23 Dec 2020, 07:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team