SM
Silas M
1 reviews | Active since Oct 2011
03 May 2024, 20:28
Horrible pathetic service vodacom
I have been customer for more than 10 years super pathetic service from Vodacom 3 days to activate eSIM Comedy of errors went to store at cradlestone mall to activate instead they activate one number called call centre after a day they don’t know anything went to Keywest mall they gave proper advice logged call ,call customer centre on Friday they said my call will be attended on Monday without any shame all my lines I am moving them out of Vodacom never again
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Replies (3)
Vodacom's replyOfficial
04 May 2024, 13:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 May 2024, 13:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SM
Silas M's updateReviewer Update
05 May 2024, 14:30Went to store another call logged I now need to wait for call to be resolved and guess what go back to the store again
Activating an esim can't be this difficult
3rd visit to your stores 4 calls to customer care and no resolution? You have broken all records I have never seen anything like this
Activating an esim can't be this difficult
3rd visit to your stores 4 calls to customer care and no resolution? You have broken all records I have never seen anything like this
SM
Silas M's update05 May 2024, 14:30
Reviewer Update
Went to store another call logged I now need to wait for call to be resolved and guess what go back to the store again
Activating an esim can't be this difficult
3rd visit to your stores 4 calls to customer care and no resolution? You have broken all records I have never seen anything like this
Activating an esim can't be this difficult
3rd visit to your stores 4 calls to customer care and no resolution? You have broken all records I have never seen anything like this
SM
Silas M's updateReviewer Update
10 May 2024, 11:26Hi Vodacom
8th day and guess what the esim is still not being activated i guess the next best steps is for you guys cancel all my contracts so i can port my numbers to Telkom Please advise who can assist with the cancelations
8th day and guess what the esim is still not being activated i guess the next best steps is for you guys cancel all my contracts so i can port my numbers to Telkom Please advise who can assist with the cancelations
SM
Silas M's update10 May 2024, 11:26
Reviewer Update
Hi Vodacom
8th day and guess what the esim is still not being activated i guess the next best steps is for you guys cancel all my contracts so i can port my numbers to Telkom Please advise who can assist with the cancelations
8th day and guess what the esim is still not being activated i guess the next best steps is for you guys cancel all my contracts so i can port my numbers to Telkom Please advise who can assist with the cancelations