TA
Tracy A

1 reviews | Active since Aug 2015

05 Aug 2016, 08:05

Horrible Online Service -Contracts

<p>On the 26th July 2016 i requested deal BIHRQC. Got a sms with the deal number and that if i did not get feedback within 24hours that i should call. I called since i did not get response the next day 27th of July 2016 , they asked me person details , gave me application number ********** 4 and requested me to send my a copy of my ID, Bank Statement and payslip. Which i did immediately. I did not get any reply from them after that. I waited till the 29th to call back. I asked the lady about the deal she first told me they waiting for my documents i told them but i sent my documents she then told me they received it and i should get my device im the upcoming week. To date i still did not receive the device or any feedback from Vodacom. This service that seemed so promising, fast and reliable certainly is not. This poor service is extremely frustating and delaying me from getting service else where as im not sure if they are going to send the device. Dont know what to do extremely dissapointed.</p>

0
Replies (2)
Vodacom
Vodacom's reply05 Aug 2016, 10:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TA
Tracy A's update07 Aug 2016, 21:04
Reviewer Update

Still waiting for a consultant to assist ... need i say more !!!