Horrible Online Service

I app**** online for a new contract, have not yet been contacted by Vodacom, I have had to call into the customer care line to follow up and everyday for a week I have been told the same answer - my application is pending because they need my docs - which I have emailed in twice already. Twice I have also been told that I would have an answer in 24hrs - which obviously does not happen. I visited Vodaworld hoping to get it sorted, and they were unable to assist me because of the online application - which is absolutely ridiculous. Why offer an online service which is so inconvenient, slow and terrible. Definitely would NOT recommend signing up with Vodacom