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sebina M
1 reviews | Active since Sept 2014
26 Aug 2020, 13:23
Horrible network coverage
I am working from home and struggling with vodacom network since Monday, when i try to call them there's no option to speak to the consultant. No communication from them. I had to buy a different sim card network. Please fix your network problems and communicate with your clients. Hayi!!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Aug 2020, 13:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Aug 2020, 13:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Sept 2020, 19:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our network administrators to accurately analyze and provide a solution to your problem. Kindly respond back to our mail with the information we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Sept 2020, 19:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our network administrators to accurately analyze and provide a solution to your problem. Kindly respond back to our mail with the information we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,