TJ
Taheer J
1 reviews | Active since Mar 2024
18 Dec 2024, 22:14
Horrible network
Terrible network issues in Kempton park. I have a 50mb/s line but i only get speeds between 1 - 5mb/s. what is the use of paying for something i cannot even use. i wait for more than a minute for google page to load, can't even watch anything on netflix or any streaming site. Once my contract is done, I'm finding a new network provider for my household wifi, my cell phone and my wife's phone.
After being a loyal customer to vodacom for over 15 years, this is extremely disappointing. I really hope they do something about this because even after calling to find out what's the issue, no one seems to have any answers.
Good bye vodacom, this is pathetic.
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Replies (1)Vodacom's replyOfficial
19 Dec 2024, 08:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Dec 2024, 08:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
