CG
Carmen G

1 reviews | Active since Oct 2024

21 Oct 2024, 09:03

Horrible Money Hungry Business

I have been trying to cancel my contract since August now! each month I get billed and every time that I call the cancellations department I get different advise! I gave my 30 days notice I called twice for that and yet no sms or email is being sent to assure me that my contract has been cancelled. I am still being billed even though all 4 reps that I have spoken to in the last 2 months have assured me that the contract has been cancelled! I refuse to pay for this!!! Worst client services ever and money hungry business!

0
Replies (1)
Vodacom
Vodacom's reply21 Oct 2024, 11:58
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team