CG
Carmen G
1 reviews | Active since Oct 2024
21 Oct 2024, 09:03
Horrible Money Hungry Business
I have been trying to cancel my contract since August now! each month I get billed and every time that I call the cancellations department I get different advise! I gave my 30 days notice I called twice for that and yet no sms or email is being sent to assure me that my contract has been cancelled. I am still being billed even though all 4 reps that I have spoken to in the last 2 months have assured me that the contract has been cancelled! I refuse to pay for this!!! Worst client services ever and money hungry business!
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Replies (1)Vodacom's replyOfficial
21 Oct 2024, 11:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Oct 2024, 11:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
