RV
RUDI V

1 reviews | Active since Dec 2022

03 Oct 2024, 13:47

HORRIBLE LISTENING SKILLS

Horrible listening skills. I had a contract that was ending in July I asked the consultant to only load some autimime on it as a month to month until I want to upgrade ,however he added it to the other contracts I have aswell as the one that was ending ...now I am sitting with additional airtime on numbers that are not used in a cellphone and am being told by consultants in the shop that this cannot be rectified...so now I have to cancel all my stuff in order to get rid of this idiots mistake...I do not recommend vodacom to anyone at this point in time

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Replies (1)
Vodacom
Vodacom's reply03 Oct 2024, 14:25
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team