ZM
Zinhle M
1 reviews | Active since Mar 2025
05 Mar 2025, 11:58
Horrible interest connection and the worst customer service
0/10 customer service and customer support! It has been such a horrible 2 months trying to get interest connection. I even lost my job because no one at vodacom is willing to assist me even after I told then that I work online, I need reliable internet connection. They don't care. If you work online rather search for a better service from other networks, not Vodacom!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
05 Mar 2025, 12:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal det. Regards, Vodacom Consumer Website Team
Vodacom's reply05 Mar 2025, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal det. Regards, Vodacom Consumer Website Team
ZM
Zinhle M's updateReviewer Update
06 Apr 2025, 02:18The issue was resolved for only a week or two, I had no internet connection again. Vodacom agents ignore my emails. I have tried my best trusting vodacom. I now just need contacts of consultants to help me cancel my contract.
ZM
Zinhle M's update06 Apr 2025, 02:18
Reviewer Update
The issue was resolved for only a week or two, I had no internet connection again. Vodacom agents ignore my emails. I have tried my best trusting vodacom. I now just need contacts of consultants to help me cancel my contract.
ZM
Zinhle M's updateReviewer Update
17 May 2025, 03:32No one has reached out to help solve the problem. On some days the connection works at low speed of 5mbps and on most days there is no connection at all just an exclamation mark of "no internet connection". I need Help ASAP!
ZM
Zinhle M's update17 May 2025, 03:32
Reviewer Update
No one has reached out to help solve the problem. On some days the connection works at low speed of 5mbps and on most days there is no connection at all just an exclamation mark of "no internet connection". I need Help ASAP!
ZM
Zinhle M's updateReviewer Update
25 May 2025, 18:31We fixed that issue and the cable was removed from the TV and it worked for a few weeks and it's not working anymore since last week. I was called by vodacom and they promised to contact me in a few days but I received a sms that my ticket has been closed.
ZM
Zinhle M's update25 May 2025, 18:31
Reviewer Update
We fixed that issue and the cable was removed from the TV and it worked for a few weeks and it's not working anymore since last week. I was called by vodacom and they promised to contact me in a few days but I received a sms that my ticket has been closed.