Horrible insurance

Vodacom insurance has been a real pain

My phone was ****** , I followed all the procedures and when it came time to claim I was told my insurance wasn’t on the system yet I was debited every month. It took weeks to get on the system and two visits to a store. Once I was finally loaded my claim was declined due to taking to long

How is vodacoms incompetence my issue when I’m still paying for a phone I’m not using !

I’m disgusted

The in store staff are okay though