HORRIBLE, INCOMPENTENT, *****ULENT COMPANY!!!!!

0 stars is more like it. Your Canal Walk branch is absolutely ***********. We took a double deal in May 2024. My husbands phone started showing signs of problems a few weeks in. By August it was unbearable and we took it in for repairs. It took an ungodly amount of time for these repairs to be completed (Your technicians are USELESS!!!! - More specifically PAUL) When we got the phone back the camera was broken. They said they would order the parts for the camera. This also took an ungodly amount of time for these parts to arrive, with me having to follow up every time. Brought the phone in for the camera to be fixed. When we tried to use the phone at home, the entire camera came loose! 3months now that we can't use this phone, and yet you guys are happily deducting the installments each month. Took the phone back to the Canal Walk branch because besides the camera, the phone had NEW problems, after supposedly being FIXED! Enter Manager. He says because of the amount of problems encountered and as it is within x amount of time, they will escalate this for us to either get a new phone or an alternative for the same value. A week later we call for an update because the phone hasn't landed at the head office yet. Turns out they are first waiting for GLUE to FIX the camera on the phone, before they will send it off. So 1. it takes a week to get glue apparently, and 2. I asked THREE times when we were there if they were going to book the phone in to fix it and was told No. They are booking it in to escalate it. So now you also have a bunch of ****s working for you. So now it's apparently going to take ANOTHER 7-10 business days to send the phone to the head office for the escalation. In the meantime, my husband has to use a random phone while you continue to debit the full amount for something has hasn't been able to use. My phone has started doing the exact same thing his did, which means I have the absolute pleasure of going through the exact same hell he is going through right now. ALSO these beautifully defective phones you sold us was taken by the recommendation of YOUR CONSULTANTS!!!! HORRIBLE, INCOMPENTENT, *****ULENT COMPANY!!!!!