Horrible I tell you!!
Wow 2 weeks since I posted about my complaint,one call and nothing else. While Vodacom is calling constantly for payment on my account!!! Is there anyone at Vodacom that actually knows what they are doing??? How long am I to suffer at this bad services??
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Replies (2)
Vodacom's replyOfficial
04 Nov 2024, 09:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Nov 2024, 09:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
06 Nov 2024, 13:37This is seriously pathetic to say the least!!!
I called on Monday again and spoke to Bongani a team leader in your contact centre, he advised he will speak to the hello Peter team and get back to me. To my surprise no call, no email instead a message saying my ticket number has been closed and the matter had been resolved.
Now I'm very confused as to who closed it and why it has been closed.
I think hello Peter complaints isn't working anymore.
As no one is interested in solving this mess!!!
I called on Monday again and spoke to Bongani a team leader in your contact centre, he advised he will speak to the hello Peter team and get back to me. To my surprise no call, no email instead a message saying my ticket number has been closed and the matter had been resolved.
Now I'm very confused as to who closed it and why it has been closed.
I think hello Peter complaints isn't working anymore.
As no one is interested in solving this mess!!!
's update06 Nov 2024, 13:37
Reviewer Update
This is seriously pathetic to say the least!!!
I called on Monday again and spoke to Bongani a team leader in your contact centre, he advised he will speak to the hello Peter team and get back to me. To my surprise no call, no email instead a message saying my ticket number has been closed and the matter had been resolved.
Now I'm very confused as to who closed it and why it has been closed.
I think hello Peter complaints isn't working anymore.
As no one is interested in solving this mess!!!
I called on Monday again and spoke to Bongani a team leader in your contact centre, he advised he will speak to the hello Peter team and get back to me. To my surprise no call, no email instead a message saying my ticket number has been closed and the matter had been resolved.
Now I'm very confused as to who closed it and why it has been closed.
I think hello Peter complaints isn't working anymore.
As no one is interested in solving this mess!!!