Horrible horrible service and basic ******ion

There is a known issue with Sony phones were it locks itself and requests the pin code. I have never activated the screen locking system. Google showed numerous cases of this occurring. I was abroad and it activated by itself. Came back thinking Vodacom would solve it easily, but after numerous hours on the phone and a few visits to the shops I finally allowed them to wipe my data and return the phone to its factory settings. <br> <br> My problem is that they sold me a defective phone and then charged me R251 to fix the problem, whilst wiping my data and they cannot understand the unfairness in it or why I am so irritated. The staff at the shop just lacks motivation and any desire to go that extra mile to assist a customer, on the contrary they were just plain rude.<br>