horrible horrible service

<p>We have a business account ***), the Vodacom number is linked to a business bank account that we use to provide people with emergency benefits if they are Hi-Jacked, this is a highly critical number and we use it to assist people when their lives are in danger. The company did not pay for two month hence the number was suspended. I called in at the end of April and sent a proof of payment 10 times, after 2 hours on the phone Vodacom advised they received the proof of payment and re-instated the account within 2 hours, no problem. Everything sorted. NOW yesterday the line suddenly cuts, after and hour of sitting on the phone I spoke to an obnoxious lady who advised the number has been deleted due to non payment. We were under the impression it is up to date. WHY did you re-instate it if you did not receive/allocate the payment. I have all the emails as proof. The lady advised me it will now take 7 days to re-instate the account, because of your incompetence our clients must suffer. The lady then kept me on the line for 20 minutes to speak to a manager. This is ridiculous. Please allocate the payment and re-instate our account URGENTLY! Please advise if this nr is still under contract, as we would like to cancel it due to the horrible service. </p>