Horrible Horrible Service!!!

Poor service. The worst ever!! I was given wrong information with regards to my Minutes subscription by 2 consults from Contract cancellations. I called to cancel my contract on 18 April at 12h56 for May and specifically asked if I will forfeit my minutes, the Consultant said no. I called again on 06 May at 10h53 to make sure my contract was going to be cancelled and I won't forfeit my minutes, the Consultant said I won't forfeit them. Today, 31 May, when I check my balances the Minutes are gone and when I call the Customer Care (which was at 08h38), Christopher is telling me a different story. Why must I pay the full bill if I didn't use all my Minutes? If the right information was given to me I would have used up what I am paying for! I used to love Vodacom and have always been loyal even after some minor poor service but as from today, I give UP!! I want my Minutes Back!!