Horrible, horrible service

If I could give no star I would, my WiFi router was off all day yesterday, I called the call centre and they offered no help instead they kept on placing me on hold, when I told them I am using airtime to call the lady said I should go buy a Vodacom SIM card to call. I asked to speak to her manager who was not available and I was told he will follow up he never bothered following up, the manager by the name Jason Duko doesn’t care or offer solutions. It took my husband writing on X and our problem got fixed. This is not the first time we dealing with such problems with Vodacom wifi and they don’t even care.