Horrible horrible horrible customer service- non existant

<p>I have had a vodacom account for +- 7 years and never had ANY problem at all. After having a lot of trouble with doing an online upgrade I finally was able to upgrade.</p> <p> </p> <p>My first month after the upgrade Vodacom deducted +- R3719.70 from my account without my authorisation. I phoned to enquire about the amount after which they informed me that they had made an invoicing mistake. They had charged 24 x months of hanset fees on one invoice. I then phoned back to inform them that I had reversed the payment and I would like to pay the correct installment due. They advised the amount and I immediately EFT'd the amount instructed. For the following month Vodacom phoned me +- 4 times a day to inform me that my account was in arrears. Call after call I tried to find someone that could help me as this was boderline harassment.</p> <p> </p> <p>After one month of being harrased they eventually suspended all 3 of my telephone lines due to my account being in arrears. When in fact they had not yet app**** the credit to my account from that first invoicing mistake. I have been phoning the last 2 weeks, went into a vodacom store they could not assist and then just kept calling. I have received mutliple reference numbers that have been opened and closed. Yet I am still stuck without cellphone service. One consultant advised me to pay the installment due this month after which I found out that I had overpaid yet again by R567 which no one could explain. I have e-mailed subscriber collections a week ago without any response to date.</p> <p> </p> <p>I am currently paying for my contract, but have no use of any of my lines which means that I am paying Vodacom and not receiving the product paid for. I would just like 1 person to apply the credit and reconnect my telephone lines. Problem solved. But almost 60 days after my first interaction with Vodacom regarding this matter it has not happened and I am suffering under their mistakes.</p> <p> </p> <p>I will never again recommend Vodacom to any person and I am moving all of my contract over to another network as soon as possible.</p> <p> </p> <p>My last reference number that was closed is 1- ********** 24980.</p> <p> </p> <p>PLEASE CAN SOMEONE JUST ASSIST ME IN SOLVING THIS PROBLEM, I KNOW IT IS TO MUCH TO ASK , BUT PLEASE!!!!!</p>