MP
Magda P

1 reviews | Active since Aug 2013

07 Jul 2017, 08:30

horrible ... horrible .... horrible ....

<p>On the 21/06/2017 I phoned Vodacom Cancellations on ********** …. Spoke to a “Theboka” and asked him to cancel the following contracts “0726**6944” and “0726**7286”</p> <p>Today I find out, that he was a useless *********** imbecile who cancelled the wrong contract. The contract that he cancelled is “071**72441” which is with my father. I was furious. After spoking to 5 people at Vodacom, that refuses to help me… I got through to a “Andrea” this lady promised me that this mess, Vodacom mess will be sorted out in 48 hours ….</p> <p>Now I remember, tomorrow is Friday, the start of the weekend … another mess, nothing will probably be done … this 48 hours does not include the weekend ….</p> <p>I am so sick and tired for being taken for a ride, by “***********” people that does not do their work, but when pay day comes wants their big fat pay check for doing nothing and messing with other peoples life’s….</p> <p>It is not them, the problem is always you.</p> <p>Vodacom does not deliver horrible service, you are the problem.</p> <p>They don’t mess up, it is only you that mess us.</p>

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Replies (2)
Vodacom
Vodacom's reply07 Jul 2017, 09:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jul 2017, 08:42
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team