Horrible horrible customer service

I have to admit it takes a lot to get me upset to a point I want to leave and have nothing to do with your company.

Let's start at the beginning last week Friday during your black Friday deal I called in to renew my contract and to get a new device. Left all my details and in 30 minutes I was called by Mbali spent over 40 minutes with her getting info on what contract and what specials there are. We decided on a pea**** blue p30 lite and a data contract.

Come Monday I get a call from Mbali say my order was deleted and just wanted my delivery address again. I then get an sms a few minutes later confirming the order but this time it's telli g me I'm getting a midnight black phone.

I tried calling your customer service department 8 times spent over 2 hours on the phone trying to rectify this matter. Of those 8 calls my calls were only answered 3 times twice I asked to speak to Mbali I was told to hold then they cut the call on me the third time I asked to speak to a supervisor and the call was cut on me again.

I then called to cancel the contract and no one answered was given the option to have someone call me back but that didn't happen.

Tried responding to the sms I received which stated someone will call me back and nothing.

Then on Wednesday I was speaking to a friend and get got way more added benefits to his deal than I did.

Yesterday the new phone arrived and it was the wrong color I tried again to contact and I was transferred from department to department eventually I spoke to Shaday who told me she will get her manager to contact me in 30 minutes that of which nothing has happened.

Now with this horrible customer service I real don't want anything to do with vodacom but till now they don't answer their phones or anything.