1 reviews | Active since Mar 2009
Horrible first impression of Vodacom Service
So im a new subscriber of Vodacom and wow, the disappointment is real. First off i was promised by a consultant that i would get extra data (1gb) on the new S9 package. I asked her more than once about this, she confirmed. Now I only received 200mb. I phoned your call centre ( ********** ) where i talked to a very rude consultant, who argues with me that i app**** online, when i know for a fact i app**** over the phone. I was eventually put through to the online dept to be told that you will call me back. no answer given, no solution, nothing! Best part of this is that I left Cell C who i never had issues with at all, to port to Vodacom. The only reason for this was the affordability. It seems i should've stayed with them, because cheaper prices clearly mean worse service from Vodacom. i've been with your network all of 3 weeks and already i have to complain? Already I am regretting doing business with you?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
