AP
Angelique P

1 reviews | Active since Mar 2009

04 Apr 2018, 08:27

Horrible first impression of Vodacom Service

So im a new subscriber of Vodacom and wow, the disappointment is real. First off i was promised by a consultant that i would get extra data (1gb) on the new S9 package. I asked her more than once about this, she confirmed. Now I only received 200mb. I phoned your call centre ( ********** ) where i talked to a very rude consultant, who argues with me that i app**** online, when i know for a fact i app**** over the phone. I was eventually put through to the online dept to be told that you will call me back. no answer given, no solution, nothing! Best part of this is that I left Cell C who i never had issues with at all, to port to Vodacom. The only reason for this was the affordability. It seems i should've stayed with them, because cheaper prices clearly mean worse service from Vodacom. i've been with your network all of 3 weeks and already i have to complain? Already I am regretting doing business with you?

0
Replies (2)
Vodacom
Vodacom's reply04 Apr 2018, 08:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AP
Angelique P's update04 Apr 2018, 20:29
Reviewer Update
Renzo was very helpful and this matter was resolved very quickly. this is the kind of service one expects. thank you for your professional response.