KM
Koketso M
1 reviews | Active since Jul 2021
17 Jul 2021, 11:03
Horrible Fibre service
My fibre internet has been down for more than 4 days. I have been sent from pillar to post in the vodacom Fibre call center. They still have not sent a technician. No one seems to have a clue. When calling I get different call center consultants who don't have a clue and give me inconsistent information. Really unfortunate levels of service.
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Vodacom's replyOfficial
17 Jul 2021, 13:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Jul 2021, 13:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team