Horrible fiber connectivity

Still there has been no resolution to our slow con ection issue?????? Is there a problem with your towers in Glen Austin??? Rumours are spreading that Vodacom is not keeping their towers in check. I will cancel this debit order if the issue is not sorted soon!!!

Vodacom: Service Request SR*** has been created. Vodacom: Service Request SR*** status has been changed to 'Open' status.

Still not resolved!!!

i have received an email...

Dear Wayne Coetzee,
Please note that your query has been handed over to FTTH Technical Support for resolution.
SR Reference Number: SR***
Service Request Status: Closed
Regards.
Vodacom Fibre
22 times???????

What is wrong with Vodacom and what does this mean? How long will it take to resolve this matter???

Yesterday I was contacted by Precious and unfortunately just missed her call. I phoned back while checking the internetspeed and the downloads seemed to have improved, the only problem was the upload speed that was way low.

After speaking to a gentleman, he advised that he sent abmessage for Precious to xall me back. No call back.

Last night while doing another test and trying to stream Sipho phoned me and yet again both the speeds on the 5g and 2.5 had dropped significantly. He advised that Precious is working on solving the issue and she will get back to me.

This morning we are back to the original problem of extremely low download and upload.

I want someone to callme, to cancel this useless fibre connection as we are going for week 5 with very poor connectivity.

If I lose my job due to this I will sue Vodacom for loss of income!!!!

We are now going for month 2 with absolutely no results with regards to the fiber speed. The last call I received was last week was from Sipho who asked me whether this had been sorted. Unfortunately I was not able to check as I was not home. He advised that he will keep the query open and someone will follow up. Yet the same day this message was received...

Vodacom: Service Request SR*** status has been changed to 'Closed' status. NoReply(2-11X3ASBX).

Why has it been closed???????? I am still waiting on someone to call me back to CANCEL this fiber!!! I no longer want to support Vodacom. Your service is bad and I am not paying for a network that is non existent. I wnt to cancel by 28th or I will put a stop on payment!!!!

I am still waiting on a response for the above as well as my email....

Good Day,

ID number ***
I would like to cancel my Month to month Vodacom fiber connection as I have had endless problems with speed for the last two months.
We all work from home and are unable to do online meetings as well as training due to the bad connection and service.
Multiple service requests have been opened and closed and still no results.
Can you please advise on how to go about this? And why there is a cancellation fee as this is not a contract but month to month and we have hardly had any connection for the last two months????
Regards,
Wayne Coetzee

Now there is another issue!!!! When I had initially signed up with Vodacom, the amount payable was R699 a month. Since then it had increased to R759 a month and now from end April R829????? I have not asked for any upgrades endless and have had issues with slow internet and service numbers being opened and closed for the last two months with no results. I want a copy of my initial contract. I need to take up this matter to the ombudsman.

I have now spoken to Cee-Jay Angelo Hollenbach in cancellation department who once again opened a service request no: SR ***. He advised that if this request does not resolve the problem that he will personally close this contract (closing end May) as there are no fees involved. He will phone me on Fri 03 May 09:30, if he does not phone I will phone him back. I have never heard of fiber going up if inflation goes up??? Anyhow. Awaiting Friday.

So I was contacted last night, a few hours before cancelation time to tell me that they are finally working on the issue???? And asked me for more screenshots as if the previous 100 service request has not been enough. Today as per previous message we have finally decided to cancel our month to month contract, after receiving my cancellation reference from Cee-Jay I was told that the cut off date is end of May. All was fine come 7:30pm the bandwidth had droped to nearly nothing....hardly any internet. Are you now punishing us for cancelling?????? I will post my compaints on every media platform I can find as well as with the ombudsman. I will encourage all people to move away from Vodacom as their service is absolutely appalling and they are vindictive!!!!!!

How is it that I am receiving statements for payment due when the contract had been cancelled???? I sent an email to your customer service department regarding this and they opened a service request?????

See email below..

Good day,
Please note that this contract was cancelled on 03/05/2024 as per SR *** due to non service from your side for the past 2 months.
This debit order has been stopped and as per my conversation with Cee-Jay Angelo Hollenbach in Cancellation Department at 9:30 03 May (listen to your so called recordings) there are no charges outstanding as this was a month to month contract.

Thank you

After finally receiving a message that the line is cancelled and would be cut off 31/05/2024 at midnight as per below.....we are still connected???? I cannot switch over to my new network if your line is still open.

Cancel with immediate effect!!!!!!!!!

Note that this had not been switched off and I cannot connect to my new provider if Vodacom is still active!!!!

Switch off with immediate effect!!!!!Hide quoted text
On Wed, 22 May 2024, 11:35 , <***> wrote:Dear customerWe have received your cancellation request and we apologize for the delayed response.· Please note your service will disconnect on the last working day 31/5/2024 at midnightPlease note there is a 30 day notice for a cancellation as per our Terms and Conditions : https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibreKind RegardsPeter GancaFTTH Support Team+27 82 1904

All internet and social media has been switched off but the line is still active, you are now being plain spiteful. I cannot switch over to my new provider. I want a manager to phone me back regarding this complaint!!!!!!! I will escalate to ombudsman!

I am livid with Vodacom, I had phoned on the 31 Aug to cancel my month to month fiber contract due to the lack of service and speed issues that have been continuous for 4 months. When I spoke to Cee Jay Angelo Hollenbach he advised that we should not cancel as you don't like losing clients. He will try and get it fixed immediately and said that he would give me a call back the on the 3rd of May due to the public holiday and if not sorted he will do the cancellation for the 31st of Aug himself and also stated that there will be no futher monthly charge as this was a month to month contract. As expected nothing was done and we had decided to cancel anyway as Vodacom's service is appalling!!!!! See all my complaints above!

Now I receive an email to state that the account is in arrears??????????? The lady in collections advised that the new statement was already generated on the 1st of May???? Why is that my problem??? The original cancellation request call was made on the 31st of Aug!!!! Go and listen to your so called recordings and the emails sent to me that there is no fee to be paid!!!!!!!

See the below conversation as I will not be paying Vodacom a single cent!!!!

31 Aug...
I have now spoken to Cee-Jay Angelo Hollenbach in cancellation department who once again opened a service request no: SR **********87. He advised that if this request does not resolve the problem that he will personally close this contract (closing end May) as there are no fees involved. He will phone me on Fri 03 May 09:30, if he does not phone I will phone him back. I have never heard of fiber going up if inflation goes up??? Anyhow. Awaiting Friday.Wayne C’s reply03 May 2024 at 20:12So I was contacted last night, a few hours before cancelation time to tell me that they are finally working on the issue???? And asked me for more screenshots as if the previous 100 service request has not been enough. Today as per previous message we have finally decided to cancel our month to month contract, after receiving my cancellation reference from Cee-Jay I was told that the cut off date is end of May. All was fine come 7:30pm the bandwidth had droped to nearly nothing....hardly any internet.

Sorry not 31 Aug, 30 April

I have now spoken a gentlemen called Buthle on the facebook complaint I had logged.He had sent the details through to the fiber dept and after reviewing the tapes advised that the arrears will be credited. Still awaiting the SR number he said will be sent.

SR no receved SR ***, why am I still receiving emails that I am in arrears!!!!

I have now received an email....

Good Day!

I hope this email finds you well.I acknowledge receipt of your billing enquiry. Please note there is a 30 days notice for cancellation as per our terms and conditions and as per attached usage report it shows that the service was in use for the month of May therefore you are still liable for May invoice. I trust the above is in order. This service request will now be closed.Many Thanks and Kind Regards,Peter GancaVodacom FTTH Support***

I have rep**** with this ...

I do not agree, your month to monty package was prorata, so for April I oaid for May.
I stick by the cancelation date 30 April and the conversation I had with Cee Jay Angelo Hollenbach, who advised that there will be no charge!!! Make him then pay the outstanding amount as I had asked him 3 times?
I will not be paying this amount.!!!

This matter had been taken up with NCC and Vodacom had finally rep**** to state that they have listened to the recordings and that the agent did tell me that I was liable for May???? Refusing to give me copies of the recordings, I now have to go to a branch to listen them. Again Vodacom's incompetence is costing me money and time.