Horrible experience with Vodacom - horrible service

I app**** for a Sim only contract on 23 Nov 2022, canceled it on 30 November 2022 as it was not how it was advertised. VODACOM billed me for the line (part of it) in November. I called their call center about this and was hopeful that it will be resolved in December. In December I was billed again for the full amount of the contract I canceled I November 2022. I have been calling vodacom since November 30 2022 including the whole of December 2022 and none of the consultants are able to assist with my query. Instead I get transferred from client service, to after sales to accounts to cancecellation and none of them can assist. Surprisingly one of the consultants in accounts says he does not see the line (the one I cancelled) on my account but I am being billed for it. If thus is not broad day light robarry, I don't know what Vodacom calls it.

No one can tell me why am I billed for a contract that I canceled on 30 November 2022 and no one is willing to assist. Due to my frustration as a result of the bad service and how a simple query cannot be solved, I kept on calling the call center number a number of times during December, to my horror my number stopped going through to the Vodacom client service number as according to them "they have detected a high number of calls from my number to their call center and therefore to avoid any ********** activity my number has been blocked" how the hell does vodacom say they have a client service department when they block their customers from accessing their call center. The reason I am calling the callcentre is because of the non resolution of my query, no one seems to know what they are doing. My bill for January indicates that I am again going to be billed for a service i cancelled in November already and no one cares to assist. What kind of an organization is this.

The worst customer service I have ever encountered anywhere else. The calls also keep on dropping and they forget about you, no one bothers to call you back even when you have an open query. I am beyond frustrated by this level of inconsideration from vodacom. I just want my bill corrected and the money deducted incorrectly from my account refunded or credited to my account. Today it is the 12th of January and a simple cancellation dating back to 30 November 2022 is still not addressed, why is that....I'll tell you why because Vodacom does not care about their so called clients. Very irritated with Vodacom