Horrible experience with Vodacom Fibre

PATHETIC SERVICE!!! I app**** for Vodacom Fibre. Router delivered to me in a speedy time. But after the installation was complete, all lights ON on the ONT, the Internet light on the router keeps flashing. We called Vodacom immediately on the day of the install (7days ago), the call centre agent told us to give it 24hrs and then we should be connected. That did not happen. I called again and they logged a fault saying that the router must be configured and someone will look into it. Another 24 hrs later, still the same. Called again only to realise the fault was not logged. This time the agent logged the same fault which was supposed to be logged the day before. Another 24 hrs and still nothing!!! I have called several times after and still am not connected. This is really poor service. My next step is to cancel this contract and let them fetch their router. I will move to another company who actually cares for their customers. If the service is this terrible and I haven't even got connected once, I am trying to imagine what it would be like in future and how much trouble I will have to face with Vodacom....