TF
Terri-Ann Fritz
1 reviews | Active since Apr 2024
18 Apr 2024, 19:54
Horrible experience with the wifi product
Serive in general was bad. I tried resolving the issue with a consultant who didnt provide any assistance and she didnt even bother to escalate the matter. Im now required to pay double for a subscription that i was told is a month to month and im supposed to pay for a month where i was informed was free. Terrible customer care
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Vodacom's replyOfficial
19 Apr 2024, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply19 Apr 2024, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team